Connecting every message.
Simple, reliable communication solutions that help businesses and organizations reach their customers, teams and communities.
Powered by PWEZA · Part of the DigiStorm technology ecosystem
Business
Teams and organisations
SILABI
Business communication solutions
PWEZA
Communications platform
Communication Infrastructure
Networks and channels
Customers · Employees · Communities
The people who matter
Messages flowing through the ecosystem
Communication that works for your business.
From customer notifications to marketing campaigns and business communications, SILABI gives organizations practical tools to communicate with the people who matter most.
Reach
Connect with customers wherever they are.
Engage
Create meaningful two-way communication.
Grow
Use communication to improve customer relationships and business outcomes.
One communication brand. Multiple solutions.
Start with the service you need today and add more as your communication grows.
SILABI SMS
Reach thousands of people with reliable business messaging.
- Bulk SMS
- Transactional SMS
- Notifications & alerts
- OTP
- Sender IDs
- Delivery reports
SILABI Voice
Add voice communication to your customer experience.
- Business calling
- Voice notifications
- IVR
- Call routing
- Voice campaigns
- Interactive voice
SILABI Business
Bring your business communication into one simple workspace.
- Contact management
- Campaigns
- Templates
- Team access
- Reports & analytics
- Scheduling
Every customer interaction matters.
The everyday messages that shape how customers experience your organisation.
Welcome Messages
Automatically welcome new customers.
Transaction Notifications
Keep customers informed about important activities.
Appointment Reminders
Reduce missed appointments and improve service delivery.
Marketing Campaigns
Promote products, services and offers.
Customer Support
Enable customers to communicate with your business.
Alerts
Deliver important information quickly.
Everything you need to communicate at scale.
Campaign names, sender IDs, delivery status, cost and reporting — visible in one place.
Messages sent
10,170
Delivered
9,738
Failed
160
Delivery rate
96.7%
| Campaign | Sender ID | Recipients | Delivered | Failed | Pending | Rate | Cost | Date | Status |
|---|---|---|---|---|---|---|---|---|---|
| Appointment reminders | CLINIC | 1,240 | 1,208 | 12 | 20 | 97.4% | TZS 24,800 | 12 Mar · 09:00 | Completed |
| March promotion | SHOPKE | 8,500 | 8,102 | 146 | 252 | 95.3% | TZS 170,000 | 12 Mar · 11:30 | Sending |
| Payment confirmations | SACCOS | 430 | 428 | 2 | 0 | 99.5% | TZS 8,600 | 12 Mar · 14:05 | Completed |
Interface illustration with demonstration values. Figures shown are sample data, not performance claims.
Create. Send. Measure. Improve.
A simple loop that helps teams communicate better with every campaign.
- 1
Create
Build your communication campaign.
- 2
Send
Reach your selected audience.
- 3
Track
Monitor delivery and engagement.
- 4
Improve
Use reporting to improve future communication.
Don't just send messages. Start conversations.
When customers can reply, communication becomes useful in both directions — confirmations, feedback, requests and support all happen in the same thread.
- Customer feedback
- Surveys
- Confirmations
- Voting
- Service requests
- Customer support
- Interactive campaigns
Reply 1 to confirm your appointment.
1
Your appointment is confirmed.
Verify your account
Enter the 6-digit code sent to your phone.
Illustration only — sample code shown.
Secure access starts with a simple message.
One-time passwords and verification messages support secure sign-in, activation and transaction approval for your customers.
- Login verification
- Account activation
- Password reset
- Transaction verification
- Identity confirmation
Built for the way your industry communicates.
Communication needs differ by sector. SILABI adapts to the messages your organisation actually sends.
Banking & Finance
Transaction notifications, OTP, customer alerts and payment notifications.
Learn moreHealthcare
Appointment reminders, patient communication, health campaigns and service notifications.
Learn moreEducation
Student notifications, parent communication, school alerts and attendance notifications.
Learn moreGovernment
Citizen communication, public notifications, service updates and emergency communication.
Learn moreNGOs
Beneficiary communication, campaigns, community engagement and notifications.
Learn moreRetail
Promotions, order updates, customer engagement and loyalty communication.
Learn moreLogistics
Delivery notifications, driver communication, customer updates and service alerts.
Learn moreHospitality
Booking confirmations, guest notifications, promotions and customer service.
Learn moreTechnology
Product notifications, verification, customer communication and service alerts.
Learn moreSimple on the surface. Powerful underneath.
SILABI is designed to make business communication simple. Underneath the experience, SILABI can leverage the communications and connectivity capabilities provided through PWEZA.
Part of the DigiStorm technology ecosystem.
SILABI is part of the technology ecosystem developed and operated by DigiStorm (T) Limited. DigiStorm provides the technology infrastructure and product ecosystem behind solutions such as PWEZA and SILABI.
Why businesses choose SILABI
Simple
Communication tools designed for business users.
Reliable
Built on modern communications infrastructure.
Scalable
Designed to support growing communication needs.
Connected
Access communication capabilities through the wider PWEZA ecosystem.
Measurable
Track communication activity and performance.
Flexible
Use individual services or combine multiple communication channels.
The platform behind the solution.
PWEZA
Communications & Connectivity Platform
For
- Developers
- Technology companies
- Enterprises
- Integrators
- Platforms
Focus
- APIs
- Infrastructure
- Connectivity
- Developer tools
- Messaging infrastructure
- Payment infrastructure
SILABI
Business Communication Solutions
For
- SMEs
- Organizations
- Institutions
- Marketing teams
- Customer-service teams
Focus
- Business messaging
- Campaigns
- Voice
- Customer communication
- Notifications
- Business tools
PWEZA powers the infrastructure. SILABI makes it practical.
Need deeper integration?
If your business needs to integrate communication directly into its applications or systems, PWEZA provides the developer infrastructure behind the ecosystem.
SILABI → PWEZA → PWEZA API